Player Privacy Policy
Welcome to the privacy notice for Orca Spins. This page explains how we collect, use, store, and protect the personal information you provide when you register, play, deposit, or otherwise interact with our site. We respect your privacy and aim to be clear about the data we handle and the choices available to you.
Types of data we collect
We collect several categories of information necessary to operate an online casino and to provide customer support. This includes personal details you supply directly, technical data about the devices and connections you use, and transactional records of your activity on the site.
Personal data
Personal data may include your full name, date of birth, contact details (email and phone), billing and postal address, and identity documents when verification is required. We collect this information to create and manage your account, to verify age and identity, and to comply with security checks where necessary.
Technical data
Technical data covers information automatically collected when you use our service. Examples are IP address, device type, browser type and settings, operating system, game client identifiers, and basic connection information. This helps us maintain site security, diagnose issues, and optimise the experience on desktop and mobile browsers.
Transactional data
We record details of your deposits, withdrawals, wagers, game history, bonuses claimed, and promotional interactions. Payment method details are captured to process transactions; full card or wallet numbers are not stored by us when third-party payment processors are used.
How we use your information
Your information is used to provide and improve our services, process payments, prevent fraud, investigate disputes, answer support enquiries, and to communicate about account activity or service changes. We may also use aggregated or anonymised data for analytics and product development.
Data protection practices
We take reasonable steps to protect data from unauthorised access, loss, or misuse. Measures include secure server environments, encrypted communications for sensitive transactions, and internal access controls. While we strive to protect data, no online system is completely secure and we recommend using strong, unique passwords.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse usage patterns, and deliver relevant content. You can control cookies through your browser settings, but disabling certain cookies may affect site functionality and the ability to sign in or play.
User rights
You have rights relating to the personal information we hold about you. These commonly include access to your data, correction of inaccuracies, and restriction of certain processing. If you wish to invoke a right, we will guide you through the verification steps to protect your account.
Access, correction and deletion
To access, correct, or request deletion of your information, contact our support team. We will respond and explain any verification required before fulfilling requests. Certain operational or legal obligations may limit our ability to fully delete data immediately.
Information sharing and third parties
We may share data with service providers that perform functions on our behalf, such as payment processors, fraud-prevention services, and hosting providers. We do not sell your personal data. Any third-party access is limited to what is necessary to provide the requested services and is subject to confidentiality requirements.
Privacy policy updates
We may update this policy from time to time to reflect changes to our practices or services. Material changes will be communicated via the site or by email where appropriate. Continued use of OrcaSpins after updates indicates acceptance of the revised policy.
Contact
If you have questions or requests about privacy, please contact our support team at [email protected]. We will provide guidance on how to proceed with any data-related enquiry.