Get in touch with our team
Support is ready to assist with questions, account-related issues, verification and withdrawals, technical problems, or general feedback. Our team is available through convenient channels including live chat, email and phone. For fastest help use live chat for simple requests, or email for detailed account enquiries. We provide clear, practical assistance and will guide you through verification, payments and site features as needed.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7 for account help, payments and urgent issues) |
| General enquiries | [email protected] (General questions, billing, and verification documents; reply within 24 hours) |
| Affiliate enquiries | [email protected] (Partnerships and marketing; account manager assignments) |
| Phone | +1 312 547 8912 (Priority line for verification and withdrawal queries; available 09:00-18:00 local) |
| Working hours | 24/7 (Live chat and email triage; phone availability may vary) |
Email assistance
For detailed requests, account issues, or when you need to send documents, email is our preferred contact method. Please send your message to [email protected] with a clear subject line, a concise description, and current contact details. Providing up-to-date phone numbers and screenshots where relevant helps us avoid delays and speeds up resolution.
Contact Form
Contact Orca Spins support Name Email Message We aim to reply within 24 hours. For quicker help try live chat on the OrcaSpins site. Send messageResponse Time
Our support team aims to respond promptly: most inquiries receive a reply within one business day. Simple requests via live chat are often answered immediately, while email cases and account or payment investigations may take longer because they require manual review and verification. Complex issues can take several business days depending on their nature and the documents involved.
Feedback
We want to hear from you. Share feedback, suggestions, or ideas to help improve the site and make your experience better. Every message is read by our team and used to refine features, promotions, and support. Send comments anytime, and we review them carefully, with player input often leading to updates and improvements.